FAQ
Everything you want to know.
Can't find your answer? Email hello@hellowata.com — we respond within one business day.
Products & Materials
What are Wata wipes made of?
+100% unbleached, U.S.-grown cotton. No polyester, polypropylene, or synthetics. 99% purified water and 5 clean EWG Verified ingredients.
What does 'Wata' mean?
+Wata (綿, pronounced wah-tah) is Japanese for raw cotton — the fiber in its most natural state. We chose it because it describes exactly what we are.
Why are the wipes cream-colored?
+Natural color of unbleached cotton. Most wipes are chemically bleached with hydrogen peroxide and optical brightening agents. We skip that entirely.
Safe for newborns?
+Yes. Hypoallergenic, pH-balanced, dermatologist tested, EWG Verified. No fragrance, dyes, parabens, phthalates, alcohol, or chlorine. Safe for eczema-prone skin.
Are they flushable?
+No. Biodegradable and compostable, but please dispose in trash. We believe in honest labeling.
Biodegradable?
+Yes. 100% cotton biodegrades in weeks under composting. Zero microplastics. Synthetic wipes take 100–500+ years.
Where manufactured?
+United States. 100% U.S.-sourced cotton, regenerative farming. Complete supply chain control.
Certifications?
+EWG Verified™, dermatologist tested, hypoallergenic, cruelty-free, Natural Cotton Seal (first wipe brand), NAPPA Award winner, OEKO-TEX Standard 100. Woman-owned.
Can adults use them?
+Yes. Whole family — babies, children, adults, pets. Face, body, post-workout, makeup removal.
How big?
+7×8 inches — up to 35% larger than typical wipes. Extra-thick, tear-resistant. 1–2 wipes per change.
Different from other 'natural' wipes?
+Most 'natural' wipes still use synthetic fabric. FDA doesn't require fabric disclosure. Wata's fabric itself is 100% cotton — what touches skin is cotton, not plastic.
Orders & Support
Subscriptions available?
+Yes. Subscribe and save on every delivery. Update, pause, or cancel anytime.
Return policy?
+Contact us within 30 days with your order number. Items must be unopened and in original packaging.
Shipping time?
+Orders before 12 PM ship same day, M-F. Processing 1–3 business days.
Where available in stores?
+Select retailers and growing. Contact us for current locations.
Ambassador program?
+We love working with creators who use and love Wata. Apply at our ambassador page or email hello@hellowata.com.